A. About a week before your service agreement ends, a new agreement will be mailed to you. Please call us at your convenience to arrange your annual renewal visit (free with an agreement). It covers all service calls, parts and labor, and in house water testing (iron, manganese, pH, and hardness) to ensure system performance. It does not cover salt, sacrificial mineral bed replacements (media, gravel, and distributor tube), or winterizations/spring hook-ups. We are not responsible for system replacement due to fire, flooding, freezing, or theft.